Legal

Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing or using CipherShift (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

CipherShift provides dedicated VPN server infrastructure. Each subscriber receives their own dedicated cloud server, configured for secure VPN connections. The Service includes client applications for various platforms and account management tools.

3. Account Registration

To use CipherShift, you must:

  • Be at least 18 years old
  • Provide accurate registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access

You are responsible for all activity under your account.

4. Acceptable Use

You agree NOT to use CipherShift for:

  • Any illegal activity under applicable law
  • Distribution of malware or malicious code
  • Sending spam or unsolicited communications
  • Harassment, threats, or abuse of others
  • Distribution of child sexual abuse material (CSAM)
  • Attacks on network infrastructure (DDoS, hacking)
  • Copyright infringement at commercial scale
  • Fraud or identity theft

We reserve the right to terminate accounts engaged in prohibited activities without refund.

5. Payment and Billing

Subscription terms:

  • Payments are processed by Stripe
  • Subscriptions auto-renew unless cancelled
  • Prices may change with 30 days notice
  • No refunds for partial months, except as required by law

6. 30-Day Money-Back Guarantee

New subscribers may request a full refund within 30 days of their initial purchase. This guarantee applies to first-time subscribers only and is limited to one refund per person. To request a refund, contact support@ciphershift.io.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. We are not liable for service interruptions beyond our control, including cloud provider outages, network issues, or force majeure events.

8. Intellectual Property

CipherShift, our logo, and related marks are our trademarks. The Service, including software and documentation, is protected by copyright. You may not copy, modify, distribute, or reverse engineer our software except as permitted by applicable law.

9. Privacy

Your use of the Service is also governed by our Privacy Policy. By using CipherShift, you consent to our data practices as described in the Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. USE AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIPHERSHIFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Termination

You may cancel your subscription at any time through your account settings. We may terminate or suspend your account for violation of these terms. Upon termination, your dedicated server will be decommissioned and all data will be deleted.

13. Changes to Terms

We may update these terms from time to time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

14. Governing Law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

15. Contact

For questions about these terms, contact legal@ciphershift.io.